I haven’t raised my rates in 2 and a half years.
I get more calls than I can handle. There’s massive demand for what I do. I’d love to see someone get out there and try to compete with me. Competition improves the breed.
I’ve decided to increase my pricing. Both my shop rate and service call have gone up. All appointments BOOKED before 4/13/21 are subject to the old pricing so no sweat if you’re already on my schedule. Check the pricing page for the new rates. And please read the FAQ before you book.
The Only Game in Town
I’d been hearing rumors that Rolling Wrench stopped doing service work entirely, and their website confirms it. Matt at Rolling Wrench is in the parts game now; no more service work. That leaves me as the only game in town, and there are FAR MORE broken bikes out there than I have time to fix. Hence the price increases.
I used to work for Rolling Wrench, and when I exited RR it wasn’t exactly on the best of terms. That said it’s hard to hold a grudge after so many years, and I wouldn’t be doing what I’m doing today without the experiences I had working for Matt at RR. I owe him, at the very least, some kind words. I wish him, his wife, their businesses, their family and friends the best and hope they made it through 2020 without any major losses or heartache. It actually bums me out that I’m no longer competing with him.
I truly do believe that competition improves the breed. I’ve raced races where I was the only person in my class. Or there’s like 2-3 of us. I don’t want a trophy just for being the only guy who showed up that day; that’s absolutely no fun for me. I’ve had a chip on my shoulder and something to prove since I was a little kid. It’s in my blood I guess. I realize plenty of people would love to have a business that doesn’t compete with anyone else, but I’m not one of those people.
That and the demand is staggering. There’s more than enough room for more than one player.
I’d love to see someone else get out there and try to do what I do, give me a run for my money, give me a rabbit to chase, get my adrenaline going. Come on moto nerds, bring it.
That’s latin for “my bad”. 2020 sucked, but I don’t feel right about blaming the news for everything that went wrong.
I did not cope well.
I lost my mind a few times.
I lost my voice, my drive.
I did a terrible job of taking care of myself, and a handful of my customers had terrible experiences for it.
Feel free to read the Google reviews; the bad ones are accurate. So are the good ones, but that’s not the point. The vast majority of my customers had good experiences, but I’m not OK with how I performed for and how I lost contact with certain customers. If you’re one of those people, you’re on my list of situations I need to make right. I’m not sure exactly how I’m going to make things right, but it will start with communication followed by completing what I was supposed to do for you or straight-up refunds or IOUs or something.
If I failed to do right by you, then I owe you, and my intention is to make it right some way, some how. I will be in touch soon enough; better late than never I suppose.
Turning the Page
Allow me to be unequivocal; fuck 2020. 2021 is a new year, and things are starting to feel normal again.
I don’t think things will ever be “normal” again; the United States and the rest of the world have been through a lot and the only things in life that are guaranteed are death, taxes, and change. Change is constant. I’m human, and so are you; we’re adaptable. I’m adapting. I hope you are too. It took longer than I thought it would for me. It’s a process. It’s ongoing.
I’ve refocused myself on my business and made some serious lifestyle changes in the past 6 months.
I’m stocked up on batteries, spark plugs, fuel line, electrical connectors, and more tools than I can shake a stick at to better serve my customers. I’m brainstorming better ways to keep track of existing customers, coming up with better systems and processes to do what I do best, fixing broken bikes. Fixing bikes is the easy part. It’s all of the organizational and business stuff that I struggle with.
If you have a bike that needs work, please book online or, if for some reason you can’t or won’t book online, try giving me a call or shooting me a text at (720) 634-6935.